Published Research

Banks Acquired. Actions and concerns of customers whose bank was part of an acquisition. Banks Acquired includes data from 100 U.S. bank customers whose banks were acquired.

Millennials & Mobile Wallets. What banks can learn from the digitally engaged generation about mobile wallets?

Millennials & the Future of Banking. Explores the behaviors and attitudes of 450 U.S. millennials have towards banks and banking, examines their financial needs, based on this research the findings define an image of the future of banking.

The Age of Mobile Wallets. Behaviors and attitudes of 2,000 U.S. consumers toward using mobile wallets.


Research Used in Media

Spataro, Tery. (2017). Design Thinking for Bank Executives. Webinar.

Dougal, Jack. (2016) Mobile Wallet: A Marker for the Future.

Brown, Carolyn M. (2016) Fun Facts about Millennials and Banking. Black Enterprise.

BI Intelligence. (2016) Mobile Wallets Are Striking a Chord with Millennials. Business Insider.

Epstein, Ethan. (2016) Are Millennials Worth the Hype? ABA Banking Journal.

Marous, Jim. (2016) Millennials Like Mobile Wallets…Just Not from Banks. The Financial Brand.

Yurcan, Bryan. (2016) What Do Millennials Want from Banks? Everything. Nothing. Whatever. American Banker.

Galvin, Peter. (2016) Millennials and Banking: the Challenge for 2016. Tech Exec.

Wong, Martin. (2016) To Attract More Millennials, Look to Fintech Partnerships. Credit Union Journal.

Dautner, Mike. (2015) Study: US Consumers Likely to Use Bank-Offered Mobile Wallets. Paymentweek.

Urrico, Roy. (2015) Members Demand New Payment Models. Credit Union Times.

Straw, Joe. (2011) Social Media Humanitarian Side. Security Management.

Kirchner, Lauren. (2010) Tweeting a Wildfire. Columbia Journalism Review.